Effective date: January 1, 2024
ServicePlace ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
1.1 Personal Information
When you create an account or book a service, we collect:
- Full name, email address, and phone number
- Home or service address
- Payment information (processed securely via our payment provider)
- Profile photo (optional)
1.2 Usage Data
We automatically collect certain information when you visit our platform, including your IP address, browser type, pages viewed, and booking history.
2. How We Use Your Information
- Process bookings and payments
- Connect customers with service providers
- Send booking confirmations and service updates
- Improve our platform and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell or rent your personal information. We share data only with:
- Service providers — to fulfil your bookings
- Payment processors — to process transactions securely
- Legal authorities — when required by law
4. Cookies
We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits to protect your data.
6. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
7. Contact Us
Questions? Contact us at our contact page or email privacy@serviceplace.com.